About PatchHereford
PatchHereford helps Hereford residents report potholes, have them checked by neighbours, and passed on to Herefordshire Council's highways team.
How it works
The site is built around three simple steps. You don't need an account, and reporting a pothole takes about thirty seconds from your phone.
1. Report
Snap a photo of the pothole, drop a pin on the map, add the road name and a one-line description of how bad it is. That's it. No sign-up, no form-filling marathon.
2. Verify
A small team of volunteer moderators checks each report: is it a real pothole, is the location right, and — crucially — is it still there? Residents passing by can also confirm a pothole is still a problem, or mark it as filled.
3. Forward
Verified reports are compiled and sent to Herefordshire Council's highways department as a regular CSV export, with location, severity, and photo evidence. The public map stays live so anyone can see what's outstanding.
Why not just use FixMyStreet?
FixMyStreet is excellent and we recommend using it too — it's the national standard for reporting street issues, and it covers a lot more than potholes.
PatchHereford exists alongside it, not instead of it. We're hyper-local: Hereford only. We're pothole-specific, so the form is tuned for one job and nothing else. And we lean on community verification — knowing whether a hole is still a hole a week later is often more useful to the council than another fresh report.
Who's behind it
PatchHereford is a volunteer project run by a Hereford resident. It is not affiliated with Herefordshire Council, and no one here is paid. It exists because the roads are bad and someone had a spare weekend.
Get involved
This only works if a few more people chip in. We'd especially like to hear from you if:
- You live in Hereford and could help moderate reports — a few minutes a week, checking photos and locations.
- You have feedback, a bug to report, or an idea for the site.
- You work for Herefordshire Council and want to talk about how we pass data over.
Drop a line to [email protected].
Credits
PatchHereford is built on the work of others:
- Maps and geocoding from OpenStreetMap contributors, used under the Open Database Licence.
- Traffic routing and DDoS protection by Cloudflare (acting as our data processor — see the privacy page).
- Roadworks data (when connected) from Street Manager, published under the Open Government Licence v3.0.
Questions, complaints, or kind words? [email protected]